FAQ

How do I place an order?

To place an order, select the tea accessory you wish to purchase, choose any available product options, add the item to your cart, and follow the instructions provided during checkout.

Once checkout has been completed successfully, an order confirmation will be sent to the email address provided at checkout.

Can I change or cancel my order?

If you need to request a change or cancellation, please contact us as soon as possible after placing your order.

We will make reasonable efforts to assist before fulfillment begins. However, changes or cancellations cannot be guaranteed once an order has entered processing, fulfillment, shipment preparation, or dispatch.

How can I track my order?

When tracking information becomes available, it will be sent to the email address used at checkout.

Please note that tracking activity may take time to appear after a shipping label has been created, and carrier updates may vary depending on the shipping provider.

When will my order arrive?

Delivery estimates may vary depending on destination, product availability, carrier operations, customs review, weather conditions, holidays, and other factors outside our reasonable control.

For additional information regarding delivery estimates and shipping procedures, please review our Shipping Policy.

What should I do if my order is damaged, incorrect, or incomplete?

If your order arrives damaged, defective, incorrect, or incomplete, please contact us promptly.

To help us review the issue, please include your order number and clear photos of the tea accessory, packaging, and shipping label where applicable. We will review the information provided and advise you of the appropriate next steps.

What is your return process?

Before returning any item, please review our Return Policy and contact us for return authorization and instructions.

Returns sent without prior authorization or without following the provided instructions may not be accepted.

Which payment methods are accepted?

Available payment methods are displayed during checkout and may vary depending on location, currency, device, and the payment services available at the time of purchase.

How do I choose tea accessories for my tea setup?

Start with the way you prepare and serve tea, the space available on your tea table, and the pieces you already use. Review each product page for its purpose, dimensions, material, and included components before choosing accessories for your setup.

If you need help comparing options, contact service@avoretagoods.com with the product name and your requirements. We can help clarify the information available for the selected item.

Will an accessory fit my existing teaware?

Compare the listed measurements with your teapot, cups, brewing vessels, and available table space. A similar appearance does not guarantee a compatible fit, so check the relevant height, width, diameter, or opening dimensions where provided.

Please contact us before ordering if a measurement or compatibility detail is unclear. Do not assume that all tea accessories are designed to fit every piece of teaware.

How should I clean and store tea accessories?

Follow the care instructions supplied with each item. Cleaning methods depend on the material and finish, so avoid assuming that every accessory can be soaked, scrubbed, or placed in a dishwasher.

Where appropriate, remove tea residue after use, clean gently, and allow the item to dry fully before storage. Avoid abrasive cleaners and direct heat unless expressly permitted by the product instructions.

Are the items shown in product photos included?

Review the product description and package contents for the exact items included with your purchase. Teapots, cups, tea leaves, linens, trays, and other styling props shown in photographs are not included unless expressly listed.

Materials, finishes, and dimensions are specific to the selected product. Any suitability for direct food contact, hot water, or particular cleaning methods should be confirmed from that item's specifications rather than inferred from the photos.