Contact Us

Need help with a tea accessory, tea preparation tool, or an existing order? The avoretagoods customer support team can assist with product questions, order updates, shipping information, returns, payments, privacy-related requests, and other service concerns.

Customer support is provided by Tianjin Wawa Xiashan Catering Services Co., Ltd.

Address: Shops 4020B and 4021, 4th Floor, Xiqing Wanda Plaza, 100 Metres North of the Intersection of Jingang Highway and Xinghua Road, Tianjin Xiqing Economic and Technological Development Area, Tianjin, China

Email: service@avoretagoods.com

When contacting us about an existing purchase, please include your order number and the email address used at checkout. This will help our team locate your order and assist you more efficiently.

If your order arrives damaged, defective, incomplete, or incorrect, please include clear photos or videos showing the item, packaging, and shipping label.

Please contact us before returning any item. Our customer support team will review your request and provide the correct return instructions and return address for your order.

We aim to respond to all customer inquiries within 1–2 business days. Requests involving shipping carriers, payment providers, order investigations, or privacy matters may require additional review time.